Patient Support – Frequently Asked Questions



Q: How can I contact the billing department?

A: Patients have multiple ways to communicate with our billing office.
1. Toll-free: 888-483-9893
2. Email: help@hcptx.com
3. Fax: 936-334-9861
4. USPS: 2800 Beaumont Ave., Ste. E, Liberty, TX 77575

Q: I am in receipt of a statement indicating Self-Pay, but I have insurance. What do I do?

A: If you are unsure as to if your ambulance bill has been filed with your insurance, please contact us immediately for many plans have filing deadlines. See ‘how can I contact the billing department’.

Q: I would like to submit my insurance information, how do I do that?

A: Your privacy is our top priority. Although you may send your personal information to us via email, unless you have encryption software, we recommend that you call our office with the information, fax the information to our office, or mail the information. See ‘how can I contact the billing department’.

Q: How do I pay my ambulance bill online?

A: Unfortunately not all of our clients accept online payments, however those that do should have indication of such available action printed on the ambulance bill; please follow any printed instructions. Another way to access our online payment portal is to visit www.hcptx.com, hover your mouse over LOGIN and in the drop down list select ePay; follow instructions on screen.

Q: I feel I might qualify for a financial hardship, how do I apply?

A: At times, care or services may be delivered to those who are financially indigent and unable to pay, or who are uninsured and do not have a third-party payer to cover expenses. Upon documented proof of those circumstances by receipt & review of a Financial Hardship Application from our office and at the discretion of our client &/or finance manager, we may reduce the charge or occasionally render care for free as a charitable community service. Charity care is reserved for those with true financial hardship and will be dealt with on a case-by-case basis.

To learn more about our billing policies, please review the back of your ambulance bill; it contains additional details or click here for a copy.